Refund policy
RETURN & REFUND POLICY
Return Window We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.
How to Initiate a Return Contact us at [fitzengear@yahoo.com] with your order number and reason for return. Please include photos if the item is defective or incorrect. We'll provide return instructions within 1-2 business days.
Return Shipping
- Change of mind returns: Customer is responsible for return shipping costs
- Defective or incorrect items: We cover return shipping costs
Refund Process Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
Non-Returnable Items For health and hygiene reasons, the following items cannot be returned once opened or used:
- Fitness apparel and activewear (if worn or washed)
- Water bottles and kitchen tools (if opened or used)
- Items marked as final sale
- Custom or personalized products
Exchanges We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Defective Items If you receive a damaged or defective item, contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.
If more than 15 business days have passed since we’ve approved your return, please contact us at fitzengear@yahoo.com.